A merry Spring to all of you! .

Signposts and Indicators our monthly summary of important political, economic, social and technological changes that affect organizations will benefit your long-term decision-making is available.
In this issue: continuing political turmoil in several developing countries; improving signs in the US economy;will Japanese working women change; and coming to a yeast near you, an artificial chromosome.

We have also created a periodic blog, the Impatient Strategist. Our latest entry is a primer on mergers and acquisitions. You can view it here, and also subscribe to the @OrganizedChange twitter feed.
We have also created an archive of the Journal, where you can see all previous issues. Enjoy!
We'd like to ask a favor of you. To build on the success of the Journal, could you forward this email to two or three colleagues?
We are interested in your comments and feedback. Please click here to do so.

Best regards,

David Chaudron, PhD
managing partner
Organized Change
dgc@organizedchange.com
1 (858) 694 8191 voice and Whatsapp
dchaudron Skype



Strategic Planning

Does Strategic Planning Enhance or Impede Innovation and Firm Performance?

Song, Michael, Im, Subin, Bij, Hans van der Song, Lisa Z. Journal of Product Innovation Management. Jul2011, Vol. 28 Issue 4, p503-520. 18p.

There has been a lot of debate recently on strategic planning impeding innovation. This article examines 227 firms that follow the strategic planning process.

To read the full summary, click here.

Additional articles on strategic planning by Dr. Chaudron are available here.


Balanced Scorecard

The sharing imperative

Bala Chakravarthy

Strategy & Leadership, 2010, Vol.38(1), p.37-41

This article details four steps taken to fight the growing insularity among a firm's businesses and promote better sharing among them.

To read the full summary, click here.

Additional articles by Dr. Chaudron on the Balanced Scorecard are available here.


360 Feedback

Assessing Innovation: A 360-degree appraisal study

Potocnik, Kristina ; Anderson, Neil International Journal of Selection and Assessment, 2012, Vol.20(4), pp.497-509

This article examines the evaluation of innovation in a wider competency framework and within a 360-degree rating procedure among managerial-level job holders. The total sample of 2,979 individuals consisted of 296 target employees and their 318 bosses, 1208 peers, 828 direct reports, and 329 others who provided ratings on a competency framework.

To read the full summary, click here.

Additional articles on 360 feedback by Dr. Chaudron are available here.


Training

Firm size and the effectiveness of training for customer service

Leea, Gregory John International Journal of Human Resource Management, August 1, 2012, Vol.23(12), p.2597(17)

This article examines 'customer service' training methods and its success among different firm sizes. Although research agrees that larger firms usually offer better training and better service, placement of training within a high-performance HR system usually achieves valued customer service skills.

To read the full summary, click here.

Additional articles on training by Dr. Chaudron are available here.


Employee Surveys

Achieving change through a best practice employee survey

Strategic HR Review, 2012, Vol.11(5), p.265-271

This paper directs leaders on the most effective and efficient way to conduct surveys by illustrating and exploring findings from a case study. 31 HR practitioners who manage employee surveys within their organizations were surveyed for this study in early 2010. The participating companies are large organizations headquartered primarily in the UK, Germany and the USA. They represent a diverse set of industries including banking and financial services, consumer products, information technology, manufacturing, natural resources, telecommunication/utility services and retail. Findings -Senior leaders are a key barrier and that metrics of survey effectiveness often lack organizational focus. It offers insights and practical recommendations for HR practitioners. In particular, it shows how organizations can improve their survey feedback and action-planning processes."

To read the longer summary, click here.

For additional articles on employee surveys by Dr. Chaudron, click here.


Teams/Facilitation

Teams in organizations: From input-process-output models to IMOI models

Ilgen, Daniel R. ; Hollenbeck, John R. ; Johnson, Michael ; Jundt, Dustin Annual Review of Psychology, Annual, 2005, Vol.56, p.517(27)

This review examines research and theory relevant to work groups and teams typically embedded in organizations and existing over time, although many studies reviewed were conducted in other settings, including the laboratory. Research was organized around a two-dimensional system based on time and the nature of explanatory mechanisms that mediated between team inputs and outcomes.

To read a longer summary, click here.

Additional articles on teams by Dr. Chaudron are here.


Six Sigma

Empirical analysis of the relationship between Six Sigma management activities and corporate competitiveness; Focusing on Samsung Group in Korea

Bong Choi ; Jongweon Kim ; Byung-hak Leem ; Chang-Yeol Lee; Han-kuk Hong International Journal of Operations & Production Management, 2012, Vol.32(5), p.528-550

This article is based on a study that tests whether Six Sigma-based management activities improve corporate competitiveness in Samsung Group. The hypotheses tested using structural equation model analysis. Findings - Empirical results showed that Six Sigma activities do indeed contribute to revitalized process management, improved quality, and, finally, lead to corporate competitiveness.

To read a longer summary, click here.

Additional articles on TQM/Six Sigma by Dr. Chaudron are available here.