Dear David,

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David Chaudron, PhD
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Organized Change
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Strategic Planning

Making strategic planning part of your legal department operations
Oliver,Patricia(2015). Inside Counsel, April 2015

The author summarizes her learnings from previous efforts in law firms. They include : 1. Spending time on team education before strategic planning begins; 2. Performing an honest assessment of your current situation; 3. Finding a seasoned facilitator to keep your process on track; 4. Rejecting fuzzy goals in favor of SMART objectives; 5. Making your strategic planning part of your ongoing operations

To read the full summary, click here.

Additional articles on strategic planning by Dr. Chaudron are available here.


Balanced Scorecard

Insurers can use balanced scorecards to get a holistic view of operations and drive business transformation.
Editorial Staff (November, 2015). Asked and Answered, volume 13 No.9

The authors interview an AVP at MetLife Insurance to discuss their use of the balanced scorecard.

To read the full summary, click here.

Additional articles by Dr. Chaudron on the Balanced Scorecard are available here.


360 Feedback

Perception is reality: role of 360 degree - feedback in creating leadership pipeline
Ajay Soni, Anand Radhakrishnan (2013) Korea Times, August 4, 2013

The authors discuss how 360 feedback has been used on S. Korea and India.

To read the full summary, click here.

Additional articles on 360 feedback by Dr. Chaudron are available here.


Training

Calibrating cross-training to meet demand mix variation and employee absence.
Olivella, Jordi Nembhard, David European Journal of Operational Research. Jan 2015, Vol. 248 Issue 2, p462-472

The authors address the problem of determining the cross-training that a work team needs in order to cope with demand mix variation and absences. We consider the case in which all workers can be trained on all tasks, the workforce is a resource that determines the capacity and forecasting of demand is not available. The demand mix variation that the organization wants to be able to cope with is fixed by establishing a maximum time to devote to each product. We contend that this approach is straightforward, has managerial practicality and can be applied to a broad range of practical scenarios.

To read the full summary, click here.

Additional articles on training by Dr. Chaudron are available here.


Employee Surveys

Want to know what employees think? Tap technology
Elizabeth Millard (2012) The Minnesota Lawyer, March 23, 2012

When Jeff DeYoung wants to know how employees are feeling about career development, work/life balance, office culture or other major topics, he doesn't clear his schedule so that he has time for hundreds of informal chats. Instead, he orders an employee survey to be delivered online. As managing partner in the Minneapolis office of the accounting firm Baker Tilly Virchow Krause, DeYoung relies on surveys to make sure the firm's 200-plus employees are satisfied. He even uses them for seemingly minor activities, like the holiday party

To read the longer summary, click here.

For additional articles on employee surveys by Dr. Chaudron, click here.


Teams/Facilitation

24-Karat or fool's gold? Consequences of real team and co-acting group membership in healthcare organizations.
Lyubovnikova, Joanne, Carter, Matthew R.1West, Michael A.,Dawson, Jeremy F. European Journal of Work & Organizational Psychology. Dec2015, Vol. 24 Issue 6, p929-950. 22p.

Although theory on team membership is emerging, limited empirical attention has been paid to the effects of different types membership on outcomes. An important but overlooked distinction is that between membership of real teams and membership of co-acting groups, with the former being characterized by members who report that their teams have shared objectives, and structural interdependence and engage in team reflexivity.

To read a longer summary, click here.

Additional articles on teams by Dr. Chaudron are here.


Six Sigma

Lean Six Sigma: A Fresh Approach to Achieving Quality Management
M., Vijaya Sunder Antony, Jiju (2015) Production Planning & Control. Nov 2015, Vol. 26

Six Sigma process improvement methodology has been accepted globally across the service industry. In past one decade, the application and success of Six Sigma in Services is remarkable across Information Technology organizations, Hospitality firms, Government, Healthcare firms and Banking & Financial Sector. The aim of this paper is to explore the role of Six Sigma within call centers where the metric based environment complements the application of Six Sigma for process improvements.

To read a longer summary, click here.

Additional articles on TQM/Six Sigma by Dr. Chaudron are available here.