A happy May to all of you.

David Chaudron, PhD, our managing partner, will be in Riyadh, Saudi Arabia to work with clients and present at the Jobs Forum at the Crowne Plaza hotel from 5 May to 12 May. If we can help you while he is in the GCC, please contact us.

We have started our periodic blog, called the Impatient Strategist. Please join the discussion!

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Organized Change
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Strategic Planning

Scenario Planning Strategic Planinng Change Management

Wolf, C., & Floyd, S. W. (2017). Strategic planning research: Toward a theory-driven agenda.
Journal of Management, 43(6), 1754-1788.

This article reviews the diverse body of theory beyond the rational design and contingency approaches that characterized research in this domain until the mid-1990s. The researchers find out the number of published literature about strategic planning despite its important place as a management tool in the contemporary organizations. The authors link strategic planning to organizational performance. Therefore, the authors feel the need for more research.

To read the longer summary, click here.

Additional articles on strategic planning by Dr. Chaudron are available here.

Balanced Scorecard

Natarajan, P. & Vijayalakshmi, M. (2016). Employees' awareness about balanced scorecard in Tata consultancy services LTD. Chennai.

International Journal of Research in Management, Sciences & Technology, 11(6), 35-39.

This article examines employees' awareness about balanced scorecard is used in TATA consultancy services Ltd., a leading software company. The authors note that balanced scorecard helps the management to move away from financially biased measurement to a more balanced approach that links the four perspectives of an organizations' success: financial, customer, internal process and learning and growth.

To read the longer summary, click here.

Additional articles by Dr. Chaudron on the Balanced Scorecard are available here.

360 Feedback

Baloch, M. and Faiza, M. (2016). Impact of 360 Feedbacks on Management Skills and Development.

Imperial Journal of Interdisciplinary Research (IJIR), 2(1), pp.311-321.

360-degree feedback is becoming a widespread tool for HR practices as it provides feedback from multiple aspects from a supervisor to peers .subordinates and even suppliers sometimes also included in this program. This article examines the transformation of manager's skills development and knowledge through 360-degree feedback.

To read the longer summary, click here.

Additional articles on 360 feedback by Dr. Chaudron are available here.


Tetteh, S., Sheng, C., Yong, D., & Narh, C. The impact of training and development on employees' performance (A case study of Millicom Ghana Limited-Tigo).

International Journal of Information Research and Review. 4(1), 3482-3487.

This article study is to find out the impact of training and development on employee's performance. The authors recognize that employees are the backbone of any business and the success of the firm is based on the performance of the employees. Keeping employees informed and enhancing their skill and knowledge through training and development is important to the success of a business. Employers are encouraged to pay attention to employees' training and development to keep them motivated due to the need for employee's retention.

To read the longer summary, click here.

Additional articles on training by Dr. Chaudron are available here.

Employee Surveys

Knapp, P. R., & Mujtaba, B. G. (2010). Designing, administering and utilizing an employee attitude survey.

Journal of Behavioral Studies in Business, 2, 1.

This paper provides a practical approach on how organizations can design, administer, conducts respondent feedback of results and assist local management in helping to resolve issues and problems identified within a department or unit in most organizations based on a real-world example. An employee survey is an important tool for organizations; however, their success comes from their perfect execution. Employers, managers and leaders can get vital information on the overall attitudes and opinions of their employees.

To read a longer summary, click here.

For additional articles on employee surveys by Dr. Chaudron, click here.


Hedman-Phillips, E., & Barge, J. K. (2017). Facilitating Team Reflexivity About Communication.

Small Group Research, 48(3) 255-287.

This article examines how team facilitation can promote team reflexivity about communication. Team facilitation represents an important strategy for developing team reflexivity within organizations. Team facilitation is a sequence of interventions comprised of activities and techniques designed to help a team improve its processes and outcomes. Understanding how reflexivity communication operates within teams through team facilitation is important to develop interventions that enable shifts in discourses and patterns of communication that create new possibilities for meaning making and action.

To read a longer summary, click here.

Additional articles on teams by Dr. Chaudron are here.

Six Sigma

Muraliraj, J., Zailani, S., Kuppusamy, S., & Santha, C. (2018). Annotated methodological review of Lean Six Sigma.

International Journal of Lean Six Sigma, 9(1), 2-49.

This article reviews the existing literature on lean six-sigma. The author addresses the existing literature in the field through multiple creations to enhance the understanding of the subject by summarizing its current trends, uncovering existing literature gaps and revealing opportunities for future research. Lean is associated with Toyota as it was used in the running their day-to-day operations in dealing with their strategic management. Six sigma traces its origin from Motorola Company.

To read a longer summary, click here.

Additional articles on TQM/Six Sigma by Dr. Chaudron are available here.