Total Quality Management
Selling is one of the most critical components of a free enterprise environment. The ability to link the appropriate business solution in the form of your company's products and services to your customers business needs and problems benefits the whole economy. Professional selling skills result in opportunities to better the results of all their clients and their own companies.
The sales force is one of the most vital and difficult to control resources. The factors affecting success are numerous and critical. Effective Sales management can unleash the selling power of your sales force. It can also enhance the consumption of your products and services.
There are only two rules of Customer satisfaction. The customer is always right, and when the customer is wrong, refer to rule number one. When the fierceness of competition minimizes the advantages of price, function and attractiveness customer service becomes the decisiveness success factor